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Post by Calislahn on Mar 7, 2004 9:44:22 GMT -5
I've been having trouble shutting down my computer. I have to keep pressing shut down twice before it goes off. I tried system restore as last week i removed some stuff but it didn't help so i reset it again. What i have now is an error message coming up when i try to shut down saying that smss.exe has encountered a problem and needs to shut down. I've searched for this smss and it seems to be a windows NT session manager. Does NT mean network? I don't have a network so do i need it? I think i may have got it as a windows update a couple of weeks ago, i remember seeing a network thing on the list. Any ideas ?
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Post by HopperFly621 on Mar 7, 2004 12:16:53 GMT -5
usally when I start getting error messages like that I start thinking about doing a format and a clean install on my system. which is usally easier for me than troubleshooting, but then again if your running xp it is a real pain to format since it doesn't run off a dos partition or something like that. also I think xp incorparaites some things from windows nt, that might be why it is saying it is a nt file. maybe someone that is more of a computer geek than I am will have a better answer.
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Post by HeWhoWatches on Mar 7, 2004 13:12:59 GMT -5
Did someone say geek... that'd be me then ... NT stands for New Technologies, and just to confuse you, Microsoft have stopped calling their OSes NT (after NT 4 that is). However, both Windows 2000 and Windows XP are based on an NT 5 kernel. Google groups says: Smss.exe This is the session manager subsystem, which is responsible for starting the user session. This process is initiated by the system thread and is responsible for various activities, including launching the Winlogon and Win32 (Csrss.exe) processes and setting system variables. After it has launched these processes, it waits for either Winlogon or Csrss to end. If this happens "normally," the system shuts down; if it happens unexpectedly, Smss.exe causes the system to stop responding (hang). Csrss.exe This is the user-mode portion of the Win32 subsystem (with Win32.sys being the kernel-mode portion). Csrss stands for client/server run-time subsystem and is an essential subsystem that must be running at all times. Csrss is responsible for console windows, creating and/or deleting threads, and some parts of the 16-bit virtual MS-DOS environment. Very likely something has become corrupted, deleted or switched to an earlier version. First, try chkdsk /f /r from the command prompt and see if that fixes the broken file. If you have a windows cd (as opposed to a system restore disk) you may be able to repair the installation. If none of these work, you could always try applying the latest service pack in the hope it replaces the damaged files. As always, check for spyware and viruses before you try any of these, and go to my link-frenzy to find the startup control panel application. Make sure nothing odd is loading up. Other possibilities include Internet Information Services, which has always caused problems for me, or maybe other components. Try removing windows components from the add/remove programs and then reinstalling them. If none of these work, I have other ideas, so don't panic, but try these approaches first! ;D
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Post by Calislahn on Mar 7, 2004 13:57:31 GMT -5
Thanks for all this help ;D i shall try what you've suggested and see what happens.
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Post by Calislahn on Mar 7, 2004 16:11:45 GMT -5
I tried chkdsk and it didn't find anything, i then tried restoring it to an even earlier point before i even installed the stuff i removed ( only had it on for about a week ) and it now shuts down okay. If that hadn't have worked i would have tried your next suggestion but thought it worth a try before taking more drastic measures Thanks for your help, makes a change for me to be asking the questions
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Post by HopperFly621 on Mar 8, 2004 2:07:27 GMT -5
whoa, reminded me to direct all tech-support questions to hewhowatches. Thats some grade A troubleshooting support. I don't think you could have gotten better from dell. Much better than my brutish cream the machine advice.
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Post by Mebyon on Mar 8, 2004 7:16:41 GMT -5
Y'know my machine almost NEVER shuts down cleanly! I run Win 98 SE and I just thought it was a normal Microsoft cockup! My solution was to give it ten minutes to clear the 'Windows is shutting down' message and, if it didn't happen just pull the plug in the wall and stick it back in. Everything seems to be happy with that.
I can't face trying to remove and restore stuff and the idea of a fresh format and restore would give me the willies!
BTW HopperFly, do you really get on the machine before 7:00 AM? I can't even speak, let alone think. at that sort of hour!
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Post by HopperFly621 on Mar 8, 2004 7:22:39 GMT -5
well I am the night time security guard, nothing better to do other than surf the net. So I am on the machine all night......useally from 1am-9am my time
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Post by Mebyon on Mar 8, 2004 16:54:17 GMT -5
Do you work only nights? The change from days to nights must be hell for those that have to do that.
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Post by Mebyon on Mar 8, 2004 16:57:11 GMT -5
Rats! Right off topic, I'm going to get slayed! OK, OK, something to do with computer problems.........
Oh, quillions!
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Post by HopperFly621 on Mar 8, 2004 19:10:40 GMT -5
Actually it is not to bad. what is bad is on the weekend I switch back to day shift. so I end up pulling a 24hr day thursday/friday and sunday/monday. Over all I like it alot. Once I get my laptop up and working right I will have plenty of time to sit up and play around in max or photoshop and see what elf-stickers I can come up with. ;D
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Post by Bravo 1 on Mar 8, 2004 20:24:15 GMT -5
Speaking of computer problems....
Ok, I just redid my sound scheme, and as my startup sound I put my favorite excerpt of a song (total 38seconds), naturally, the computer cuts it off too soon, because of it's length, well, I want to know if I can change how long of an allowance the computer gives the song...any ideas?
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Post by Mebyon on Mar 9, 2004 13:14:49 GMT -5
Not a clue Bravo 1!
Hopper, it looks like you'll have to make sure your laptop is stand-alone at work. At least the virus you get will be all your own!
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Post by Calislahn on Mar 9, 2004 13:19:35 GMT -5
Not a clue Bravo 1! Hopper, it looks like you'll have to make sure your laptop is stand-alone at work. At least the virus you get will be all your own! I still keep getting them, it's not you is it? Perhaps you should have said any viruses you get, you've given yourself away now. [jk]
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Post by Mebyon on Mar 9, 2004 19:05:53 GMT -5
The only virus I've got is a cold. I reckon that's because I've given up smoking and the nicotine was keeping all the bugs at bay. (Bit like roses!)
Seriousy Cali. Have you got the whole set of protection? Like Virus Scan, SpyBot and FireWall?
Touch wood, I haven't been hit ever. OK I've had some stuff trapped but nothing has ever managed to get through.
It's a real problem here in Portugal as most people here don't even use a virus checker. I was helping a chap in the bank here with an Access database and he managed to arrive at my machine with three disks each of which had a virus. He said he created the disks at work and nobody there knew that their machines were infected!
Sniff, sniff.
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